In episode 140 of the Futurized podcast, the topic is: When will conversational AI get real? Our guest is Joe Bradley, Chief Scientist, LivePerson (@liveperson), in conversation with our host, futurist Trond Arne Undheim (@trondau).
In this conversation, we talk about what machines already do better than humans and muse on the timing of future progress.
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Trond’s takeaway: conversational AI is at its best when its used to remove cognitive load. It may take computers a while to become conversationalists, but they may soon save us time. They are already saving businesses time but the experience is not the same at the other end of the line. That will have to change. On the other hand, conversational AI is a natural UX, and is not costly to put in place. When conversational AI improves it will change things. Is that 5 years or 20 years from now?
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If you like this topic, you may enjoy other episodes of Futurized, such as episode 110, The Metaverse Reality, episode 68, Industrial-grade Mixed Reality, or episode 16, The Future of Human Perception AI. Hopefully, you’ll find something awesome in these or other episodes. If so, do let us know by messaging us, we would love to share your thoughts with other listeners.
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