The Future of Work

Futurist Trond Arne Undheim interviews Ian Barkin, Chief Strategy and Marketing Officer of Sykes and host of the OneTake podcast.

In this conversation, they talk about The Future of Work, Robotic Process Automation (RPA), automated outsourcing, experience-focused call centers, COVID-19, smart tech,Impact sourcing, creative use of talent, scaling and selling a venture, building your personal brand, his OneTake podcast and the future of marketing.

The takeaway is that the future of work is happening in surprising ways, with twists and turns and that there are impressive digital elements that enhance automation but also real human factors that counteract and temper those developments.

After listening to the episode, find out more about Sykes, the OneTake podcast or connect with Ian Barkin on social media: 

The show is hosted by Podbean and can be found at Additional context about the show, the topics, and our guests, including show notes and a full list of podcast players that syndicate the show can be found at Music: Electricity by Ian Post from the album Magnetism. 

For more about the host, including media coverage, books and more, see Trond Arne Undheim’s personal website ( as well as the Yegii Insights blog ( Undheim has published two books this year, Pandemic Aftermath and Disruption Games. To advertise or become a guest on the show, contact the podcast host here. If you like the show, please subscribe and consider rating it five stars.